When I play Candy Crush on my Kindle Fire HD 8.9 the game slows way down, freezes and shut off

Alymae

When I play Candy Crush on my Kindle Fire HD 8.9 the game slows way down, freezes and shuts down sometimes.  I have done all the Amazon kindle helps such as restarting and resetting back to factory settings and it still happens.

Wunderbaum

Hi Alymae!

Did you install Candy Crush from the Amazon Store or from Google Play?

I've seen another thread where a fellow gamer had installed from the wrong App store and it caused the same issue at you are describing.

Please check if you have this version installed: https://www.amazon.com/King-Candy-Crush-Saga/dp/B00FAPF5U0/ref=sr_1_1?s=mobile-apps&ie=UTF8&qid=1475654754&sr=1-1

Cheers :-)

Alymae

Hi Alymae!

Did you install Candy Crush from the Amazon Store or from Google Play?

I've seen another thread where a fellow gamer had installed from the wrong App store and it caused the same issue at you are describing.

Please check if you have this version installed: https://www.amazon.com/King-Candy-Crush-Saga/dp/B00FAPF5U0/ref=sr_1_1?s=mobile-apps&ie=UTF8&qid=1475654754&sr=1-1

Cheers :-)

From the Amazon Store

Alymae

This is the version I have.  I have tried all the helps from Amazon and cleared the cookies etc and it still is freezing and shutting off by itself.  Any other options?