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When I play Candy Crush on my Kindle Fire HD 8.9 the game slows way down, freezes and shut off

AlymaeAlymae Posts: 4
in Support

When I play Candy Crush on my Kindle Fire HD 8.9 the game slows way down, freezes and shuts down sometimes.  I have done all the Amazon kindle helps such as restarting and resetting back to factory settings and it still happens.

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Answers

  • WunderbaumWunderbaum Posts: 4,398 Level 4

    Hi Alymae!

    Did you install Candy Crush from the Amazon Store or from Google Play?

    I've seen another thread where a fellow gamer had installed from the wrong App store and it caused the same issue at you are describing.

    Please check if you have this version installed: https://www.amazon.com/King-Candy-Crush-Saga/dp/B00FAPF5U0/ref=sr_1_1?s=mobile-apps&ie=UTF8&qid=1475654754&sr=1-1

    Cheers :-)

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  • AlymaeAlymae Posts: 4

    Hi Alymae!

    Did you install Candy Crush from the Amazon Store or from Google Play?

    I've seen another thread where a fellow gamer had installed from the wrong App store and it caused the same issue at you are describing.

    Please check if you have this version installed: https://www.amazon.com/King-Candy-Crush-Saga/dp/B00FAPF5U0/ref=sr_1_1?s=mobile-apps&ie=UTF8&qid=1475654754&sr=1-1

    Cheers :-)

    From the Amazon Store
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  • AlymaeAlymae Posts: 4

    This is the version I have.  I have tried all the helps from Amazon and cleared the cookies etc and it still is freezing and shutting off by itself.  Any other options?

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