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Help! Iphone 7 lost all my candy crush levels!

Stephanie_Jade
Stephanie_Jade Posts: 1

Level 1
in Support

I just upgraded to the iphone 7 and 1500+ levels i've beaten on candy crush are gone. It says im back to zero.  I restored a backup from yesterday and it still says zero.  HELP!  Its been three years! I can't start from 1 again. 

Answers

  • MarkHawk
    MarkHawk Posts: 4,061

    Hi Stephanie,

    I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

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