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Played Candy Crush at work at won Level 524...come home and it doesn't show that level was won...

This has happened once before...so frustrating! Also items won from spins or treasure chests don't show up at both places. Playing on desktops at both locales using same log in.

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Hi Reenler!
Are you only playing on Facebook or a combination of mobile device and Facebook?
If you only play on Facebook then the level progress should be updated - unless there's a limitation on the Internet connection prohibiting data send back to the game server.
If you are playing on a mobile device then please check if the connection to Facebook is working correctly. This thread might help you out:
Android: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android
iOS: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios
Cheers :-)

Thank you-not playing on a mobile device, only on FB. It's possible that at work there is a limitation on the connection, never had a problem on any game except this one. Thanks!

Hi Reenler!

Are you only playing on Facebook or a combination of mobile device and Facebook?

If you only play on Facebook then the level progress should be updated - unless there's a limitation on the Internet connection prohibiting data send back to the game server.

If you are playing on a mobile device then please check if the connection to Facebook is working correctly. This thread might help you out:

Android: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android

iOS: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

Cheers :-)

Accepted answers

All comments

Hi Reenler!

Are you only playing on Facebook or a combination of mobile device and Facebook?

If you only play on Facebook then the level progress should be updated - unless there's a limitation on the Internet connection prohibiting data send back to the game server.

If you are playing on a mobile device then please check if the connection to Facebook is working correctly. This thread might help you out:

Android: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android

iOS: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

Cheers :-)

Hi Reenler!
Are you only playing on Facebook or a combination of mobile device and Facebook?
If you only play on Facebook then the level progress should be updated - unless there's a limitation on the Internet connection prohibiting data send back to the game server.
If you are playing on a mobile device then please check if the connection to Facebook is working correctly. This thread might help you out:
Android: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android
iOS: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios
Cheers :-)

Thank you-not playing on a mobile device, only on FB. It's possible that at work there is a limitation on the connection, never had a problem on any game except this one. Thanks!

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🔔 Facebook Progress Showing as Level 1 - Under Investigation!
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