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Candy crush keeps crashing on my iPad mini, running 9.3.5.

Chelsea-2
Chelsea-2 Posts: 1

Level 1
in Support

I have uninstalled/reinstalled. I may get a game or two in then it crashes whenever I go into the game. Seems several people have been having this issue. 

Answers

  • Tony_Mc
    Tony_Mc Posts: 4,138
    edited October 2016

    Hi Chelsea,

    What generation iPad Mini is this?

    If it´s the 1st generation iPad Mini, then I can confirm that it´s technology is outdated for our games as they are in their current version on the App Store. 

    No newer device currently at hand? You can still play on PC both on Facebook and King.com https://king.com/play/candycrush

    Have a great Sunday,

    Tony - King Care Team

  • Camille_Paterson
    Camille_Paterson Posts: 1

    Level 1

    Is there any fix for the near future? i also have iPad mini 1st generation running IOS 9.3.5  very upset about this.  ready to fling it across the room. 

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi Camille,

    I understand how disappointing this must be.

    Please find more information here; https://care.king.com/es/candy-crush-saga/pantalla-negro#entry_3530

    Kindest regards,

    Tony - King Care Team 

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