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Got New Phone - Lost everything
Superchick
Posts: 2
Level 1
in Support
I had to purchase a new phone. When the Candy Crush Saga app was transferred, I lost everything; all purchases, all boosters, all levels. I was in the 1100 range and I've spent a boatload of money on this game. I don't understand why the game didn't transfer over correctly and leave everything in tact - this is a major flaw..... I need a solution or else I quit! I hope I receive a solution and that I receive it quickly. I'm very disappointed.
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Answers
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Hi Superchick,
Thank you for posting your question here on King Care.
Congratulations on your new phone. Don´t worry about the rest as I will resolve this for you. I have sent you a private message which should appear in your inbox.
Kindest regards,
Tony - King Care Team
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I received a message to come back to King Care which tells me I have a private message in my inbox. What is the solution? The game is still at level 1.Hi Superchick,
Thank you for posting your question here on King Care.
Congratulations on your new phone. Don´t worry about the rest as I will resolve this for you. I have sent you a private message which should appear in your inbox.
Kindest regards,
Tony - King Care Team
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