Got New Phone - Lost everything

Superchick

I had to purchase a new phone. When the Candy Crush Saga app was transferred, I lost everything; all purchases, all boosters, all levels. I was in the 1100 range and I've spent a boatload of money on this game. I don't understand why the game didn't transfer over correctly and leave everything in tact - this is a major flaw..... I need a solution or else I quit! I hope I receive a solution and that I receive it quickly. I'm very disappointed.

Tony_Mc

Hi Superchick,

Thank you for posting your question here on King Care.

Congratulations on your new phone. Don´t worry about the rest as I will resolve this for you. I have sent you a private message which should appear in your inbox. 

Kindest regards,

Tony - King Care Team

Superchick

Hi Superchick,

Thank you for posting your question here on King Care.

Congratulations on your new phone. Don´t worry about the rest as I will resolve this for you. I have sent you a private message which should appear in your inbox. 

Kindest regards,

Tony - King Care Team

I received a message to come back to King Care which tells me I have a private message in my inbox. What is the solution? The game is still at level 1.