Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

My candy crush saga and jelly games keep crashing on my iPad

Karen_Johnson

As soon as I start playing on either candy crush saga or jelly the game crashes on my ipad

Accepted answers

All comments

Susan_Chatman

Hi Karen,
Thank you for sharing this here.
Can you please specify what model iPad you´re playing on?
Kindest regards,
Tony - King Care Team

Crush, Soda and Jelly all crash on my iPad Mini - Model ME215LL/A, IOS 9.3.5. It just started about a month ago. Prior to totally crashing as soon as I start a game it would be sporadic within a game. Also it usually takes weeks for my games to be updated.

Tony_Mc

Thank you for all your comments.

Please note that iPad 1, iPad 2 and iPad Mini (1st generation) are not supported anymore as their processors are outdated by now.

I´m sorry for this inconvenience. However, it is possible that 3 or 4 years old devices (and older) start having problems with our apps as we always strive for improvement in our games and adapt our apps to new technology.

More detailed information can be found here https://care.king.com/en/candy-crush-saga/why-is-ipad-2-not-supported-anymore-for-candy-crush-crash

Rest assured that you can still play our games on PC through both Facebook and King.com, and as apps on Windows 10.

Kindest regards,

Tony - King Care Team

Judy_Gold

Hi Karen,
Thank you for sharing this here.
Can you please specify what model iPad you´re playing on?
Kindest regards,
Tony - King Care Team

I have Ipad2 and am experiencing the same thing. So so frustrating!!!

Lesley_Fitter

Hi Karen,
Thank you for sharing this here.
Can you please specify what model iPad you´re playing on?
Kindest regards,
Tony - King Care Team

Mine also quits all the time Ipad 2. I've restarted - reloaded. So annoying.

Worthey_girl

Hi Karen,
Thank you for sharing this here.
Can you please specify what model iPad you´re playing on?
Kindest regards,
Tony - King Care Team

I have same issue of my candy crush and soda crush crashing! I have an I pad 2. My pet saga or any of my other games, there are no problems playing, only these two king games, but the third king game plays fine! Really frustrating, as candy crush is my favorite game, but Dragon City is going to take its place due to crashing issues! Please help!?!

Karen_Johnson

I think it's ipad 1

Tony_Mc

Hi Karen,

Thank you for sharing this here.

Can you please specify what model iPad you´re playing on?

Kindest regards,

Tony - King Care Team

Welcome! 👋

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Accepted answers

All comments

Tony_Mc

Hi Karen,

Thank you for sharing this here.

Can you please specify what model iPad you´re playing on?

Kindest regards,

Tony - King Care Team

Karen_Johnson

I think it's ipad 1

Worthey_girl

Hi Karen,
Thank you for sharing this here.
Can you please specify what model iPad you´re playing on?
Kindest regards,
Tony - King Care Team

Lesley_Fitter

Hi Karen,
Thank you for sharing this here.
Can you please specify what model iPad you´re playing on?
Kindest regards,
Tony - King Care Team

Mine also quits all the time Ipad 2. I've restarted - reloaded. So annoying.

Judy_Gold

Hi Karen,
Thank you for sharing this here.
Can you please specify what model iPad you´re playing on?
Kindest regards,
Tony - King Care Team

I have Ipad2 and am experiencing the same thing. So so frustrating!!!

Tony_Mc

Thank you for all your comments.

Please note that iPad 1, iPad 2 and iPad Mini (1st generation) are not supported anymore as their processors are outdated by now.

More detailed information can be found here https://care.king.com/en/candy-crush-saga/why-is-ipad-2-not-supported-anymore-for-candy-crush-crash

Rest assured that you can still play our games on PC through both Facebook and King.com, and as apps on Windows 10.

Kindest regards,

Tony - King Care Team

Susan_Chatman

Hi Karen,
Thank you for sharing this here.
Can you please specify what model iPad you´re playing on?
Kindest regards,
Tony - King Care Team

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…