Candy crush saga, jelly, and soda all crash and shut down on my ipad

GarciaDuque78

In the last few weeks my candy crush games have been shutting off as I am playing them. It began with my purchases. When I would go to purchase more lives or the "special deal" you all sometimes offer, it would ask for my log in for purchases, then crash and not finish the sale, so when it took me back I was on the same level, with no more moves and had to start over. It was a little frustrating at first but then I would switch in between the games during car rides and such so that it was not that big of a deal. Recently,this last week I have not been able to finish a level on on my iPad. I have them on my phone as well but I do not like to play them on my phone because it kills my battery when we travel.

i read up on it and it seems as though a lot of people are having this issue as well. I have an older version of iPad, I have 9g available storage on my iPad, I have the newest iOS and the newest update for the game was on October 5. I have also uninstalled and reinstalled the games to see if that was the issue as well, which of course it was not, as well as restarting my iPad after allowing it to rest for longer than 30 minutes.

Something has to be done. I already know a few people who have stopped trying due to frustration and the fact that in the forum it appears as though you all have no solutions. 

I would suggest you all figure out what the issue is as soon as possible before losing faithful players and customers like myself who purchase moves and lives often. 

Thank you for your help.

KingsPinn

There are a few troubleshooting steps from King here: 

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

I would also say that if more than one game is affected, then its more than likely a device issue that something wrong with the game. I know from seeing it on here that some of the older iPads are not supported, such as iPad 2 etc so maybe that's the issue.