Sign Up!

New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏

In app purchase not loading

cc0701
cc0701 Posts: 1

Level 1

I purchased gold bar pack  several days ago in candy crush saga level 1586 through the App Store in iPhone - it still has not loaded and when I try to purchase more to complete a level each time it says after I sign in to buy begin downloading for free from previous etc however it then just sits their spinning I have tried everything and there are no updates available for the game 

Answers

  • MarkHawk
    MarkHawk Posts: 4,061

    Hi,

    I am sorry that you have experienced an issue with your purchase. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

Hey! Would you like to give us your opinion?