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i emailed and got a ticket last week but no reply/help. My game opens to the orange king loading page and then closes. I was upto 1100's or 1300's in level
please help!!
Hi Jules- Please try the last step of uninstalling, if your game is saved to the Kingdom or Facebook then your progress should be saved, however if you have any problems please let me know and we will fix it for you :-)
Thanks!
Hiya! Thanks for the tips. I've done all except deleting the app and reinstalling. I'm scared to lose my ID number. Whereas last time a glitch occurred the team found my ID and starting me back where I was in both the regular game and the Odus world. What do I do then?
Hi Jules- Thanks for posting on King Care. I am sorry that you are having a problem loading your game. Please could you try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
Let me know how you get on :-)
Have a sweet weekend!
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Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
