My game won't load for 2 weeks now

Jules-6

i emailed and got a ticket last week but no reply/help. My game opens to the orange  king loading page and then closes. I was upto 1100's or 1300's in level

please help!!

Cezdiamond

Hi Jules- Thanks for posting on King Care. I am sorry that you are having a problem loading your game. Please could you try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios 

Let me know how you get on :-) 

Have a sweet weekend! 

Jules-6

Hiya! Thanks for the tips. I've done all except deleting the app and reinstalling. I'm scared to lose my ID number. Whereas last time a glitch occurred the team found my ID and starting me back where I was in both the regular game and the Odus world. What do I do then?

Cezdiamond

Hi Jules- Please try the last step of uninstalling, if your game is saved to the Kingdom or Facebook then your progress should be saved, however if you have any problems please let me know and we will fix it for you :-) 

Thanks!