Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🎂 Candy Crush Soda is celebrating it's 10th Anniversary! Join the fun and win prizes, check it out HERE! 🥳🎉
🌟 Introducing new community titles and rewards – your Road to Legend starts HERE! 🌟
My game will load but will not let me play any of the levels, any suggestions?
oledadxxxx
Posts: 4
Level 1
in Support
For 2 days I have not been able to collect sugar drops. My game will load but when I click on any of the levels --- it will just pause and eventually I will get an error message. When I get the game to load, the jackpot wheel is spinning in the lower left corner - when I click on it and try to STOP the wheel to collect my prize - it just continues to spin and I get the same result - an eventual ERROR message. My other game that uses flash player is functioning just fine --- not sure what to do --- please help. This is one of my typical error messages --- [IO-Error= [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032"]][CCS error message: A saga api call went wrong.]
Answers
-
Hi there- Thanks for posting on King Care. I am sorry that you have been experiencing some problems with your game, let's get you back on track.
Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out
Have a sweet weekend!
