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Upon repair of my tablet, the app was deleted and i lost my 1600+ progress :'(

Tu_dpt
Tu_dpt Posts: 1

Level 1
in Support

Hello team! My samsung tablet was reset by the samsung factory while on repair.. the synchronization with my facebook  account still doesnt bring back my progress  of 1600+ level. Thus i'vé lost 3 and half year of extreme work! ^^

Please help me to solve this problem, i cant start again at the bottom, thanks for your help!!!

Answers

  • MarkHawk
    MarkHawk Posts: 4,061

    Hi,

    I am sorry that you have experienced an issue with your game progress in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

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