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App crashing on Iphone

Mada_Pt
Mada_Pt Posts: 5

Level 1
in Support

Playing on iPhone 4s. After last update and since the treasure chests appeared, game crashes... Impossible to play again. I have this issue a lot. I do have 2,5GB of available memory so not an issue there. ID 6460853640.

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi Mada- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your game crashing. We are working hard to fix the problem, and I am happy to tell you that this will be fixed in the next release. 

    Have a sweet day! 

  • Mada_Pt
    Mada_Pt Posts: 5

    Level 1

    Dear King,

    sorry to inform you that the 2 last releases did not solve the problem. I have now 2 games in 2 different Iphones, both 4S, with the latest iOS, and both keep crashing...it is like they are unable to connect to the server, which really should not matter as the game should also be supposed to be able to play w/o wifi connection...which also does not.

    More ideas? Thanks

  • Cezdiamond
    Cezdiamond Posts: 6,497

    I am sorry that you have been experiencing a problem with your iOS device crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

    Please also see our list of recommended devices to be sure that yours is fully compatible https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices

    Let me know how you get on :-)

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