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Candy Crush Soda Saga

Sue_T
Sue_T Posts: 1

Level 1
in Support

I had been playing the game this morning  and for ages. I now get a black screen.  Have tried using IE and Google Chrome. Have cleared cache and refreshed and still black screen. I play on a desk top.  Anymore suggestions?

Answers

  • Wunderbaum
    Wunderbaum Posts: 4,398

    Hi Sue!

    Have you tried playing the game on King.com? I've never had any issues after switching so it might work for you as well.

    I saw on another thread a step by step instruction on how to transfer your game progress to King.com:

    1) Go to King.com and login then click on settings (cog wheel, top right corner of screen)

    2) Choose Account

    3) Enter your password

    4) Click on Synchronizing/ Connect to Facebook

    5) Click on the two arrows to initiate the sync

    You can see the tutorial here: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website 

    Once done your progress is synchronized and you should now be able to play and progress without any issues.

    Cheers :-)

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