Candy Crush keeps crashing

Winona-2

I am using ipad with IoS 9.3.5 but keep losing candycrush - screen goes black then reverts to home page.  I am not playing via Facebook.

Cezdiamond

Hi Winona- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem with your game crashing. Let's try and get you back on track. 

Please can you try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios 

Let me know how you get on :-) 

Have a sweet weekend! 

nat-3

Mine keeps crashing too, I have all updates and everything is fine but the game is constantly crashing. I have played for years on this device, so this is new and very frustrating. the game is no longer playable! Done the trouble shooting and nothing works, seems this has become a common issue according to the forums.

Cezdiamond

Hi Nat- Which model of iPad do you have? Please could you check that it is supported? 

https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices

Thanks!

nat-3

Has it changed, the ipad 2 is no longer on the list I am on level 356! so can no longer play it?

Cezdiamond

Hi Nat-  I am really sorry about this. With improvements to graphics, sound and the addition of new features in our games, some older devices may not be able to handle the implemented changes. 

Performance may vary and crashing issues may disrupt the enjoyment of the game. 

Some players have reported that following these steps have improved their playing experience:

Turn off spotlight search to save memory. Check the end of this official apple support article for help – https://support.apple.com/en-us/HT201285  Turn off multitasking gestures to save memory. You can toggle this on and off by tapping on the “Settings” app, tapping on “General”, tapping on “Multitasking Gestures”, and then turn OFF.Finally ensure you fully close ALL multitasking functions and turn the device completely OFF (Slide the “Slide to Power Off” screen) at least once a day.

Whilst we do endeavour to have as many devices as possible compatible with our games, we do want our games to be the best and this means making improvements.

Until you are able to perhaps fully enjoy the games on a newer model you are always able to play most of our Saga games on Facebook or at www.king.com on a computer.