My candy crush level was 455 and was sent back to level one. I've tried but I can't get it back

Sandy_Little

My candy crush level was 455 but it went back to level one. I can't get it back. Help 

Johnny_Ryall

Hello,

It sounds like your game has lost it's connection to Facebook/Kingdom which is why your progress does not show right now.

If you were connected to Facebook then please follow the steps in the video below:

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

If you were connected to the Kingdom then please open up the app and tap on the setting icon (bottom left) and then tap the orange icon and reconnect to your profile.

If these steps do not work for you then please let me know.

Kind regards,

Johnny