Hi Yaniv-sean. Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)
Have a lovely weekend!
Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!
Hi Yaniv-sean. Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)
I tried the "contact us" to resolve this issue and was sent a link to here... sounds like it needs to be handled individually NOT via community. Still have this problem, and still do not know how to fix it.
Hi Yaniv-sean. Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)
I am showing at level 1 when I was on 1507 or something close to it. I contacted care king but, it's telling me to go to community which isn't helping...my game needs to be reset by admin community can't do that for me. Please help
Hello Everyone- It appears that some players are having some problems viewing their progress. If you are playing on an iOS device, please could you try these steps?
-Delete the Facebook app and the game app on your device again
-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data
-Turn off the device and wait about 30 seconds to clear the cache
-Turn on the device again and download the game again from App Store (but not the Facebook app)
-Open Safari and log in to the correct Facebook account through the browser
-Open the game and reconnect it to Facebook
Let me know how you get on, thanks! :-)
Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!
Answers
Hi Yaniv-sean. Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)
Have a lovely weekend!
Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaPlease today when I opened my game it there to level one I was at level more then 1200. What can I do? I'm us
- Report
0 · Helpful Woah! Sweet Love HahaI tried the "contact us" to resolve this issue and was sent a link to here... sounds like it needs to be handled individually NOT via community. Still have this problem, and still do not know how to fix it.
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaI am showing at level 1 when I was on 1507 or something close to it. I contacted care king but, it's telling me to go to community which isn't helping...my game needs to be reset by admin community can't do that for me. Please help
- Report
0 · Helpful Woah! Sweet Love HahaHello Everyone- It appears that some players are having some problems viewing their progress. If you are playing on an iOS device, please could you try these steps?
-Delete the Facebook app and the game app on your device again
-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data
-Turn off the device and wait about 30 seconds to clear the cache
-Turn on the device again and download the game again from App Store (but not the Facebook app)
-Open Safari and log in to the correct Facebook account through the browser
-Open the game and reconnect it to Facebook
Let me know how you get on, thanks! :-)
Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!
- Report
0 · Helpful Woah! Sweet Love HahaHi @Imran, Betty, Sabrina- I will send you all messages :-)
Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!
- Report
0 · Helpful Woah! Sweet Love Haha