Sign Up!

🌶️🍬 Hot & Sweet right now in Candy Crush Saga!
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
 🎉 A New Game is on the Horizon! Visit your Apple Store! - More info HERE

Dropped me back to the beginning

Joanie586
Joanie586 Posts: 1

Level 1
in Support

Candy Crush Saga Dropped me from level in the 2000's but I don't remember the number back to Level 1. Please help

Answers

  • Johnny_Ryall
    Johnny_Ryall Posts: 3,725

    Hello,

    It sounds like your game has lost it's connection to Facebook/Kingdom which is why your progress does not show right now.

    If you were connected to Facebook then please follow the steps in the video below:

    https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

    If you were connected to the Kingdom then please open up the app and tap on the setting icon (bottom left) and then tap the orange icon and reconnect to your profile.

    If these steps do not work for you then please let me know.

    Kind regards,

    Johnny

Hey! Would you like to give us your opinion?

Categories