Candy crush saga - lost my progress, lives and boosters

Olivia_Bolivia

I updated candy crush on my iPhone on 10/19/2016. I turned it on yesterday, 10/20, and discovered I was on level 1, instead of 313, with no saved lives (I had 35) or boosters. On my iPad (not updated, and I won't until this is straightened out) and computer I'm still on level 313, but have lost saved lives and boosters. Please restore me to where I should be!

Johnny_Ryall

Hello,

It sounds like your game has lost it's connection to Facebook/Kingdom which is why your progress does not show right now.

If you were connected to Facebook then please follow the steps in the video below:

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

If you were connected to the Kingdom then please open up the app and tap on the setting icon (bottom left) and then tap the orange icon and reconnect to your profile.

If these steps do not work for you then please let me know.

Kind regards,

Johnny

Johnny_Ryall

Hello,

It sounds like your game has lost it's connection to Facebook/Kingdom which is why your progress does not show right now.

If you were connected to Facebook then please follow the steps in the video below:

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

If you were connected to the Kingdom then please open up the app and tap on the setting icon (bottom left) and then tap the orange icon and reconnect to your profile.

If these steps do not work for you then please let me know.

Kind regards,

Johnny