Lost Progress with update

Staci_Dawn

Much like everyone else I did the update and am back to level 1 lost all my purchases and lives and cannot get assistance 

Cezdiamond

Hi Staci-  Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

Have a lovely week!

Jan__Blank

I have the same question, and would like help too.

Maria_Fatima

Same problem need help!

Staci_Dawn

There is no envelope icon

OiL

Hi Staci-  Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

Have a lovely week!

I also faced the same issue. Can you fix mine?

Staci_Dawn

Hi Staci-  Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

Have a lovely week!

Yeah and it gets better there is no envelope icon to get back to him

KiKi_Harris

Will anyone help us???? Having same problem 

Abby_Law

Hi Staci-  Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

Have a lovely week!

Also my progress is lost! Please help!

Cezdiamond

I have the same question, and would like help too.

Hi Jan- I will send you a message too :-)

Cezdiamond

Same problem need help!

Hi Maria- I will send you a message too :-)

Cezdiamond

There is no envelope icon

Hi Staci- I will send you a message too :-)

Cezdiamond

Will anyone help us???? Having same problem 

Hi Kiki- I have sent you a message so that we can look at your account :-) Thanks!

Staci_Walsh

Hi Staci-  Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

Have a lovely week!

I don't know why but apparently there are two different king care accounts attached to my facebook this one is theone that I can get the pricate messages on on my laptop but the other comes up on my phone so cezdiamond this is the one you need to respond to to help me as Staci Dawn

Cezdiamond

Hi All- If you are playing on an iOS device, please can you try these steps: 

-Delete the Facebook app and the game app on your device again

-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

-Turn off the device and wait about 30 seconds to clear the cache

-Turn on the device again and download the game again from App Store (but not the Facebook app)

-Open Safari and log in to the correct Facebook account through the browser

-Open the game and reconnect it to Facebook

Let me know how you get on :-) 

Thanks!