Lost progress

Joanne_Berger

I have been reset to game one and I am on 824. It's working with my iPad but not the phone.  I have logged into Facebook and out again but still no help.  I have seen others questions the same but no help.  Thanks 

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Cezdiamond

Hi Joanne-  Thanks for posting on King Care. I am sorry that you have been experiencing a problem finding your progress on your iPhone. As your levels are still available on your iPad, it appears to be a device error.

Please could you try these steps:

-Delete the Facebook app and the game app on your device again

-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

-Turn off the device and wait about 30 seconds to clear the cache

-Turn on the device again and download the game again from App Store (but not the Facebook app)

-Open Safari and log in to the correct Facebook account through the browser

-Open the game and reconnect it to Facebook

Let me know how you get on :-) 

Cezdiamond

Hi Joanne-  Thanks for posting on King Care. I am sorry that you have been experiencing a problem finding your progress on your iPhone. As your levels are still available on your iPad, it appears to be a device error.

Please could you try these steps:

-Delete the Facebook app and the game app on your device again

-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

-Turn off the device and wait about 30 seconds to clear the cache

-Turn on the device again and download the game again from App Store (but not the Facebook app)

-Open Safari and log in to the correct Facebook account through the browser

-Open the game and reconnect it to Facebook

Let me know how you get on :-)