Hi yesterday i was playing and I was on level 1073 something like that....an update came and I had to press ok to go on but it then logged onto my daughter's candy crush.. ?? I cant log on to mine...what is happening ?
Hi Heidi- Welcome to the King Care community. I am sorry that you are having some troubles getting back into your account. Let's get you back on track. :-)
Please can you try these steps:
-Delete the Facebook app and the game app on your device again
-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data
-Turn off the device and wait about 30 seconds to clear the cache
-Turn on the device again and download the game again from App Store (but not the Facebook app)
-Open Safari and log in to the correct Facebook account through the browser
-Open the game and reconnect it to Facebook
Let me know how you get on, have a sweet week!
Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!
Answers
Hi Heidi- Welcome to the King Care community. I am sorry that you are having some troubles getting back into your account. Let's get you back on track. :-)
Please can you try these steps:
-Delete the Facebook app and the game app on your device again
-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data
-Turn off the device and wait about 30 seconds to clear the cache
-Turn on the device again and download the game again from App Store (but not the Facebook app)
-Open Safari and log in to the correct Facebook account through the browser
-Open the game and reconnect it to Facebook
Let me know how you get on, have a sweet week!
Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!
- Report
0 · Helpful Woah! Sweet Love Haha