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Heidi_Maria_
Heidi_Maria_ Posts: 2 Newbie

Hi yesterday i was playing and I was on level 1073 something like that....an update came and I had to press ok to go on but it then logged onto my daughter's candy crush.. ?? I cant log on to mine...what is happening ?

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  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager
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    Hi Heidi- Welcome to the King Care community. I am sorry that you are having some troubles getting back into your account. Let's get you back on track. :-) 

    Please can you try these steps:

    -Delete the Facebook app and the game app on your device again

    -Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

    -Turn off the device and wait about 30 seconds to clear the cache

    -Turn on the device again and download the game again from App Store (but not the Facebook app)

    -Open Safari and log in to the correct Facebook account through the browser

    -Open the game and reconnect it to Facebook

    Let me know how you get on, have a sweet week! 

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