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Crashing of Candy Crush and Candy Crush Soda
Saskia_Cornell
Posts: 2
Level 1
in Support
Over the last few weeks both of these games keeping crashing continually on my iPad 2. Is there a fix for this?
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Answers
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Hi Saskia- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad crashing.
With improvements to graphics, sound and the addition of new features in our games, some older devices may not be able to handle the implemented changes.
Performance may vary and crashing issues may disrupt the enjoyment of the game.
Some players have reported that following these steps have improved their playing experience:
Turn off spotlight search to save memory. Check the end of this official apple support article for help – https://support.apple.com/en-us/HT201285 Turn off multitasking gestures to save memory. You can toggle this on and off by tapping on the “Settings” app, tapping on “General”, tapping on “Multitasking Gestures”, and then turn OFF.Finally ensure you fully close ALL multitasking functions and turn the device completely OFF (Slide the “Slide to Power Off” screen) at least once a day.
Whilst we do endeavour to have as many devices as possible compatible with our games, we do want our games to be the best and this means making improvements.
Please see our list of supported devices here: https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices
Have a sweet Sunday! :-)
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