I am logged on candy crush under the wrong facebook account

Vicki_McBride

I updated candy crush on my iPhone and it logged me onto the wrong facebook account. I have tried to log out, but it will not let me. How can I fix this? I have tried going through facebook instead of the app, doesn't work

Cezdiamond

Hi Vicki- Welcome to the King Care community. Let's get you back to your account. :-) 

Please can you try these steps:

-Delete the Facebook app and the game app on your device again

-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

-Turn off the device and wait about 30 seconds to clear the cache

-Turn on the device again and download the game again from App Store (but not the Facebook app)

-Open Safari and log in to the correct Facebook account through the browser

-Open the game and reconnect it to Facebook

Let me know how you get on, have a sweet week! 

Vicki_McBride

Hi Vicki- Welcome to the King Care community. Let's get you back to your account. :-) 

Please can you try these steps:

-Delete the Facebook app and the game app on your device again

-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

-Turn off the device and wait about 30 seconds to clear the cache

-Turn on the device again and download the game again from App Store (but not the Facebook app)

-Open Safari and log in to the correct Facebook account through the browser

-Open the game and reconnect it to Facebook

Let me know how you get on, have a sweet week! 

It worked, but I lost all my extra lives from friends and all my boosters