Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Reset to Level 1

Today without notice or reason, my Candy Crush reset to level 1 on my iphone 6. I was on 335 or so. I didn't manually update anything on the phone. It was working this morning and then something went awry when I tried to open it this afternoon. Please advise how to restore to my current level.

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Cezdiamond

Will this work even if I was not playing through Facebook until after it happened?

Hi Janna- If connecting to Facebook has caused this problem, it should work. Do let me know how you get on though, and if the problem persists. Thanks!

Janna_Banana

Will this work even if I was not playing through Facebook until after it happened?

Cezdiamond

Hi Janna- Welcome to King Care.

It appears that some players are having some problems viewing their progress. If you are playing on an iOS device, please could you try these steps?

-Delete the Facebook app and the game app on your device again

-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

-Turn off the device and wait about 30 seconds to clear the cache

-Turn on the device again and download the game again from App Store (but not the Facebook app)

-Open Safari and log in to the correct Facebook account through the browser

-Open the game and reconnect it to Facebook

Let me know how you get on, thanks! :-)

Welcome! 👋

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Accepted answers

All comments

Cezdiamond

Hi Janna- Welcome to King Care.

It appears that some players are having some problems viewing their progress. If you are playing on an iOS device, please could you try these steps?

-Delete the Facebook app and the game app on your device again

-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

-Turn off the device and wait about 30 seconds to clear the cache

-Turn on the device again and download the game again from App Store (but not the Facebook app)

-Open Safari and log in to the correct Facebook account through the browser

-Open the game and reconnect it to Facebook

Let me know how you get on, thanks! :-)

Janna_Banana

Will this work even if I was not playing through Facebook until after it happened?

Cezdiamond

Will this work even if I was not playing through Facebook until after it happened?

Hi Janna- If connecting to Facebook has caused this problem, it should work. Do let me know how you get on though, and if the problem persists. Thanks!

Which level almost made you quit Candy Crush?
Be honest, which level stressed you the most, and how long did it take you to pass it? I’m curious to see if I’m the only one that suffered
level 8960
Hvor kan jeg vinde 8960
How do I withdraw for candy crush
How do IHow do I withdraw please can you people show me everything
Why are you doing this to us?
On my brand new full on memory ipad I lose the moment I’m about to win a game, a life and go back to tye same level which is suddenly harder. I’m not tye only one, read on
Please help me
How Do I play the game candy crush saga

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…