iPad update, King, and the app. has messed up my cc game

Donna_Marie-3

this week a recent IPAD update, may have affected the CC app.  When I try to use it via fb or the icon, it changes me to an old FB name and level one! versus my regular game which has me on level 1032. No problem when accessing CC on macbook air, or mac mini via fb. help.

Cezdiamond

Hi Donna- Thanks for posting on King Care. 

It appears that some players are having some problems viewing their progress. On your iPad, please could you try these steps?

-Delete the Facebook app and the game app on your device again

-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

-Turn off the device and wait about 30 seconds to clear the cache

-Turn on the device again and download the game again from App Store (but not the Facebook app)

-Open Safari and log in to the correct Facebook account through the browser

-Open the game and reconnect it to Facebook

Let me know how you get on, thanks! :-)

Have a sweet Sunday!

Cezdiamond

Hi Donna- Thanks for posting on King Care. 

It appears that some players are having some problems viewing their progress. On your iPad, please could you try these steps?

-Delete the Facebook app and the game app on your device again

-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

-Turn off the device and wait about 30 seconds to clear the cache

-Turn on the device again and download the game again from App Store (but not the Facebook app)

-Open Safari and log in to the correct Facebook account through the browser

-Open the game and reconnect it to Facebook

Let me know how you get on, thanks! :-)

Have a sweet Sunday!

Donna_Marie-3

You gave clear instructions and it's now working again.  Thank you.