When i connect to facebook via my mobile it picks up my sons account where as before it was fine??

juliespurs

My app on my phone has decided to switch to my sons account.  All was fine before this happened and i dont know how to get mine back

Cezdiamond

Hi Juliespurs- Welcome to the King Care community. Let's get you back on track :-) 

Do you happen to be playing on an iOS device? 

Please could you try these steps?

-Delete the Facebook app and the game app on your device again

-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

-Turn off the device and wait about 30 seconds to clear the cache

-Turn on the device again and download the game again from App Store (but not the Facebook app)

-Open Safari and log in to the correct Facebook account through the browser

-Open the game and reconnect it to Facebook

Let me know how you get on, thanks! :-)

Have a sweet week! 

Cezdiamond

Hi Juliespurs- Welcome to the King Care community. Let's get you back on track :-) 

Do you happen to be playing on an iOS device? 

Please could you try these steps?

-Delete the Facebook app and the game app on your device again

-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

-Turn off the device and wait about 30 seconds to clear the cache

-Turn on the device again and download the game again from App Store (but not the Facebook app)

-Open Safari and log in to the correct Facebook account through the browser

-Open the game and reconnect it to Facebook

Let me know how you get on, thanks! :-)

Have a sweet week! 

roswelito17

I have the same problem, but if I try these steps on all my boosters and lives wIll be gone, been there berore

juliespurs

Hi Juliespurs- Welcome to the King Care community. Let's get you back on track :-) 

Do you happen to be playing on an iOS device? 

Please could you try these steps?

-Delete the Facebook app and the game app on your device again

-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

-Turn off the device and wait about 30 seconds to clear the cache

-Turn on the device again and download the game again from App Store (but not the Facebook app)

-Open Safari and log in to the correct Facebook account through the browser

-Open the game and reconnect it to Facebook

Let me know how you get on, thanks! :-)

Have a sweet week! 

thank you so much it worked successfully