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Error connecting to facebook

Amrut_HaldankarAmrut_Haldankar Posts: 1
in Support

Game is not able to connect to Facebook. Earlier it used to work.

Now it just shows message as "cannot connect to Facebook as you don't have access to kings.com"

I don't want to loose my progress by updating the app.

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Answers

  • CezdiamondCezdiamond Posts: 6,503 Community Manager
    edited October 2016

    Hi Amrut- Welcome to the King Care community. I am really sorry that you have been experiencing a problem connecting to Facebook. We would like to look into this, please could you let us know a little more information? 

    - Are you playing while connected to your mobile network or to Wifi?

    - Where is this happening? Are you at home?

    - When did the problem start?

    - Are you able to connect to the Kingdom?

    - Please can you check that you have the latest version of the game installed? You can check this by going to the Play Store. 

    Look forward to hearing back from you. 

    Have a sweet week! 


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