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Account synchronized to my friends' account

Lisabeth
Lisabeth Posts: 2

Level 1
in Support

Since I have updated the CC app on my iPad yesterday, my account is synchronized with one of my friends'.  He has jumped 20 levels, and we now have the same results over the 2000+ levels.  And I have lost all my boosters on the iPad and it seems that we share the same boosters on Facebook.

How can we get back to normal?

Answers

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi Lisabeth,

    Thank you for posting this here on King Care. 

    I´m sorry this happened to you in Candy Crush Saga on your iPad. Do you happen to share your iPad for your gameplay?

    It is very important to correctly disconnect the game from your Facebook and to disconnect from Facebook on the device itself when sharing it for this purpose. 

    Open Candy Crush Saga on your iPad. Disconnect Candy Crush Saga from your Facebook through the menu in Candy Crush Saga.

    Open the Facebook app on your iPad. Disconnect your Facebook session and close the app.

    Open Safari, the default browser on your iPad, and disconnect from Facebook there too. Clear cache in Safari on your iPad.

    Check for updates for your iOS, the Candy Crush Saga app and Facebook. Restart your iPad.

    Open your Facebook app and connect to your relevant Facebook account. Open Candy Crush Saga and connect it to your Facebook.

    Kindest regards,

    Tony - King Care Team

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