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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
It started me back at level 1. I've tried uninstalling & reinstalling. Nothing has worked.
Hi Elin Nilsson,Don't worry - we can help your mother to get her levels back.Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a King Care moderator will get in contact with your mother and solve the issue.Kind regards,- Mark, Team King Care
Hi Elin Nilsson,
Don't worry - we can help your mother to get her levels back.
Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a King Care moderator will get in contact with your mother and solve the issue.
Kind regards,
- Mark, Team King Care
Hi Mark. I uninstalled and reinstalled today and also lost progress. Can you help me get it back please.
Hello, it's my dad's phone, he got the same problem unfortunately the game started him back level 1 ! Can u help Jim,Mr Hawk, please ?
Hi Mark! My mum got the same problem as everyone else here. Is it possible for you Mark to help her back to lvl 2026? She was connected to facebook when this happend! Please she needs your help!
Hi Karen Chung,Despite your mother not having the game connected to Facebook we will still be able to help her retrieve her levels.Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a King Care moderator will get in contact with your mother and solve the issue.Kind regards,- Mark, Team King Care
Hi Karen Chung,
Despite your mother not having the game connected to Facebook we will still be able to help her retrieve her levels.
Hi Mark,
My mother also has the same issue. She did not register with a facebook account or a King user but she has played the game for a long time now, having to always wait for new episodes to be created. It is upsetting that the "update" forced her to uninstall the game and then make her lose all progress in it. Please help us fix this issue.
Regards,
- Karen
Hi Franck Toutoun,
We require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a King Care moderator will get in contact with your dad and solve the issue.
Hi Kelly,
I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Also, before anyone asks ... yes, I am logged in through Facebook.
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I have been stuck on a level now for almost 2 weeks, very seldom receiving extra moves I’ve been playing candy crush for ages years now reached close to 20,000 levels After all this time enjoying playing , I am to the point of considering giving it up.. it’s not as much fun anymore nor do I find it relaxing just thought…
silver box chocolate screen no way to exit screen
I had already collected 5 stamps from previous days. Today, I completed a level that should have qualified for an additional stamp. However, instead of being counted as the 6th stamp and awarding the prize, it was counted as the first stamp. It appears that the progress was reset and started from the beginning. As a…
Je suis las de devoir acheter des boosters pour jouer
when is the next pin season @QueenB @MountainMom @christinewupp cause they give gold bars twice and it is my favorite event in the game
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
