Can't sync with facebook

Adele-2

im on level 384 when I'm signed into king but since a recent update when I sign in through facebook it puts me back to level one.  I've also lost all my facebook friends, and the leader board that is usually on the left of my iPad screen doesn't show up when I'm in the game.  

'I've tried all the recommendations, followed the steps that have been advised to people with similar problem.ie: all my apps are updated, facebook is updated , I've signed out and back in.  Have deleted facebook then reloaded to from the App Store.  I've turned my iPad off and on etc etc

Through the process, I've  noticed that the email I use to log into king.com is different to the one I use on facebook.  How do I keep the level I'm on and sync with Facebook? Is it possible to change the email address on king without loosing my progress? 

'I've been at this for nearly a fortnight trying to find a solution, and my patience is now starting to wear thin!! 

Johnny_Ryall

Hello.

Please check your King Care inbox (top right on a computer or in the left hand menu on mobile) as I have sent you a message about this.

Kind regards,

Johnny

Kim_Hamilton-2

No one has helped me return to the level I had reached. I was past Level 1280. I have tried everything I can think of. 

Johnny_Ryall

No one has helped me return to the level I had reached. I was past Level 1280. I have tried everything I can think of. 

Hello.Please check your King Care inbox (top right on a computer or in the left hand menu on mobile) as I have sent you a message about this.Kind regards,Johnny

Adele-3

THANK YOU Jonny!!!!!  I cleared my browser cache as you advised .  It worked ....thank you so much I really appreciate your help over the past week.

Adele 

Adele-3

Hello.

Please check your King Care inbox (top right on a computer or in the left hand menu on mobile) as I have sent you a message about this.

Kind regards,

Johnny

Thanks heaps Jonny it worked.