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Candy Crush Saga update

Ginger-4
Ginger-4 Posts: 2

Level 1

Every time I tried to open the Candy Crush Saga app I got a message saying I do not have the most current update and directs me to download the update, but when I follow the link & go to the App Store there is not an update just an "uninstall" or "open" option - when I clicked on the "open" option I was returned to the message saying I needed to update the app. It was a vicious circle & I couldn't play CCS :( I made the mistake of then trying the uninstall button - I lost everything :( I was approx. on level 359 plus had a variety of gold bars etc - everything has gone...the app is now back at level one!!! Please help as I really want to play but don't want to have to start again!

Answers

  • MarkHawk
    MarkHawk Posts: 4,061

    Hi Ginger,

    I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

  • Mabel_Collins
    Mabel_Collins Posts: 2

    Level 1

    I jhave just signed up, how do I get started?

  • Mabel_Collins
    Mabel_Collins Posts: 2

    Level 1

    No! thats why I am asking you, Please send me an email when I am connected, I can't sit here all day!

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