Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

I was on level 450 Cany Crush saga but when I logged in a few days ago I was back to level 1!! Help!

I play Candy Crush saga regularly and was on level 450 or something but when I logged in a few days ago to continue playing I found I was back to level 1. This happened to me once before and I restarted playing from level 1 as I didn't know at the time this was a common problem. This time however I refuse to start all over again and kindly ask for your help to restore me to my previous level. Thank you.

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kajjarum

I am checking this from another computer but I still can't see the email icon. How do I go to the King Care website to find it??

MarkHawk

Hi manutd,

Please check from another computer. The email icon is placed between the logout button and your avatar, top right corner of the King Care website.

Kind regards,

- Mark, Team King Care

manutd

I received an e-mail but I cannot see any envelope!! What do I do??

MarkHawk

Hi manutd,

I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care

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Accepted answers

All comments

MarkHawk

Hi manutd,

Kind regards,

- Mark, Team King Care

manutd

I received an e-mail but I cannot see any envelope!! What do I do??

MarkHawk

Hi manutd,

Please check from another computer. The email icon is placed between the logout button and your avatar, top right corner of the King Care website.

Kind regards,

- Mark, Team King Care

kajjarum

I am checking this from another computer but I still can't see the email icon. How do I go to the King Care website to find it??

Time to remove the 1/2 spinach (paksol) ad
The game Candy Crush is no longer playable. The "half/half spinach" commercial keeps crashing, and all you get is this ad. No more extra moves, boosters, or levels. Why isn't anything being done about this? By you guys? You can't remove it yourself.
Candy crush Saga
Sehr geehrte Damen und Herren, ich habe ein Problem mit meinem Candy Crush Saga-Spiel, denn es funktioniert seit dem letzten Update am 09.12.2025 nicht mehr richtig. Früher habe ich das Spiel mit einer anderen E-Mail-Adresse gespielt. Diese wurde jedoch geändert, und trotzdem hat das Spiel lange Zeit weiterhin problemlos…
The game gets frozen all the time, especially when I am using special items!
The above two is only part of the samples!
About add releted
Add not coming after move finish
Come recuperare i miei progressi
Come recuperare i miei progressi

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…