Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

I have all my prizes - sweets are gone!

Constantly flying out of the game Candy Crush Saga. I decided to remove from the iPad and set back. But after that I have all my gifts of candy, I honestly earned, gone! Just awful! Give me them back, please. I'm shocked!

Accepted answers

All comments

StuckInATree

It's only gold and progress which is synced to FB, boosters and messages are locally stored in the game only so if it's reinstalled, they get wiped. If you made any purchases though you will be able to get those credited back to you.

The reason is as simple as it is practical, If boosters and messages were synced and stored online, the game would be unplayable offline or without connecting to WiFi or data.

Tatyana

It's only gold and progress which is synced to FB, boosters and messages are locally stored in the game only so if it's reinstalled, they get wiped. If you made any purchases though you will be able to get those credited back to you.

Why is that? I'm honestly all won! Levels stored in fact. And where GIFTS?

DivePeak

Same issue with Android - I had several hundred boosters, all lost when I reinstalled. Why can't those be synced to Facebook as well as the level?

StuckInATree

It's only gold and progress which is synced to FB, boosters and messages are locally stored in the game only so if it's reinstalled, they get wiped. If you made any purchases though you will be able to get those credited back to you.

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Accepted answers

All comments

StuckInATree

DivePeak

Same issue with Android - I had several hundred boosters, all lost when I reinstalled. Why can't those be synced to Facebook as well as the level?

Tatyana

It's only gold and progress which is synced to FB, boosters and messages are locally stored in the game only so if it's reinstalled, they get wiped. If you made any purchases though you will be able to get those credited back to you.

Why is that? I'm honestly all won! Levels stored in fact. And where GIFTS?

StuckInATree

It's only gold and progress which is synced to FB, boosters and messages are locally stored in the game only so if it's reinstalled, they get wiped. If you made any purchases though you will be able to get those credited back to you.

The reason is as simple as it is practical, If boosters and messages were synced and stored online, the game would be unplayable offline or without connecting to WiFi or data.

how to sync king and facebook accounts?
keep getting Facebook account credential are incorrect.
Episode Race Bug- PLEASE FIX THIS NOW!
Each time I start a new Episode Race, it immediately shows that someone has already finished the race, which is impossible. And yes, it’s the same players EVERY SINGLE TIME. I’ve played nearly fourty rounds, and the same person wins instantly as soon as the race begins. This is completely unfair. I can’t compete normally,…
Ads in the game
The game is becoming boring since there's no ads...
Lost of gold bars
I found my 7 gold bars missing when I logged in today. Why? Is there any way I can see my gold bar in and out record?
Lives
How to i gate More lives

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…