Sign Up!

🌶️🍬 Hot & Sweet right now in Candy Crush Saga!
 ⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏

App crashed and I didn't get bundle 2x

LauraRe
LauraRe Posts: 1

Level 1
in Support

Yesterday I purchased the 100 gold bar plus color bomb bundle twice. Both times I got the bars, but none of the bonus items or the 6 hours of playing time. Both times the app crashed and I had to reinstall. Looks like the payment went through. Could you help?

Answers

  • MarkHawk
    MarkHawk Posts: 4,061

    Hi Laura,

    I am sorry that you have experienced an issue with your purchase. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

Hey! Would you like to give us your opinion?

Categories