Candy crush saga won't open

Belle-2

Candy crush saga won't open, on iPad air,  it just crashes,

this is second day now, I can't connect via Facebook either 

my user ID is 5946039996

I have not done any updates or purchased anything 

the last time this happened I was told to uninstall this, and I lost everything and had to start from the very beginning again! This is why I know my user ID 

please don't tell me to do this as I don't want to start all over again 

Wunderbaum

Hi Belle!

Please check these two threads to see if your iPad is compatible with the game:

https://care.king.com/en/candy-crush-saga/why-is-ipad-2-not-supported-anymore-for-candy-crush-crash 

https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices 

It can also be that you have other apps running that interferes with the game. Try a simple reboot, then close all apps that automatically starts up after reboot, to see if it solves the issue.

Cheers

Belle-2

Huh???? What a load of BULL..... I have been playing candy crush on this iPad for months, and it has crashed maybe three times in that time, one time I reinstalled candy crush, and lost everything, and was reset to the very start level.... So NO I won't be doing that again, and the last few times, I just didn't play for a few days ... very frustrating, I couldn't play it, because once you get hooked this game is so addictive, but it just came back by itself, I am gradually weaning myself off of this game so I can wait till it fixes or I just won't play it anymore ... I am not bothered - but I can tell you right now I won't be buying a new iPad, just so I can play candy crush, my iPad is in perfect working order thanks