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I received and email that says to go back to King Care to find my answer, but I am totally confused as to where to go to find my answer? Can't someone just respond to my questions? I am very very frustrated with this whole thing!
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You can find the answer you got by going to the question you posted: https://care.king.com/en/candy-crush-saga/last-time-is-did-an-update-it-put-me-in-as-my-daughter-and-her-info-instead-of-mine