Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

My question was marked as duplicate but clearly it's not

Hey, I asked a question yesterday and it was marked as a duplicate of this one and I can't receive any more comments and answers in my question.

However my problem has nothing to do with the other one. My app does not crash and closes. I can just close the window that is stuck in "calculating prizes" and play the game normally. Can someone please fix the problem?

Accepted answers

Tony_Mc

Hi Laryssa,

Thank you for asking your question again here on King Care.

This feature you were playing can cause Candy Crush Saga to freeze. This is what was referred to by the player that posted the thread titled ´App Crashing.´

As said, our Game Studio is working on a solution.

Kindest regards,

Tony - King Care Team

All comments

Tony_Mc

Hi Laryssa,

Thank you for asking your question again here on King Care.

This feature you were playing can cause Candy Crush Saga to freeze. This is what was referred to by the player that posted the thread titled ´App Crashing.´

As said, our Game Studio is working on a solution.

Kindest regards,

Tony - King Care Team

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Accepted answers

Tony_Mc

Hi Laryssa,

Thank you for asking your question again here on King Care.

This feature you were playing can cause Candy Crush Saga to freeze. This is what was referred to by the player that posted the thread titled ´App Crashing.´

As said, our Game Studio is working on a solution.

Kindest regards,

Tony - King Care Team

All comments

Tony_Mc

Hi Laryssa,

Thank you for asking your question again here on King Care.

This feature you were playing can cause Candy Crush Saga to freeze. This is what was referred to by the player that posted the thread titled ´App Crashing.´

As said, our Game Studio is working on a solution.

Kindest regards,

Tony - King Care Team

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…