BLACK SCREEN ON MOBILE I CANT SEE JELLY

Khushu

I CANT PLAY GAME ON MY MOBILE WITH BLACK BACKGROUND. WHEN I TRY TO PLAY GAME IT SHOWS ME BLACK BACKGROUND. I CAN SEE CANDY BUT I CAN'T SEE JELLY. APLZ HELP WITH MY ERROR.

Wunderbaum

Hi Khushu!

What kind of mobile phone do you have?

I've seen threads where older Android and iOS are no longer compatible with the game: https://care.king.com/en/candy-crush-saga/why-is-ipad-2-not-supported-anymore-for-candy-crush-crash 

In most cases a reboot of the device can solve many issues.

Please also make sure you have the latest version of the game installed.

You might also have to try to re-install the game. Before doing so please make sure you have the game connected to Facebook or Kingdom in order to save your progress, highscores and gold bars.

Cheers :-)

Khushu

Hi Khushu!

What kind of mobile phone do you have?

I've seen threads where older Android and iOS are no longer compatible with the game: https://care.king.com/en/candy-crush-saga/why-is-ipad-2-not-supported-anymore-for-candy-crush-crash 

In most cases a reboot of the device can solve many issues.

Please also make sure you have the latest version of the game installed.

You might also have to try to re-install the game. Before doing so please make sure you have the game connected to Facebook or Kingdom in order to save your progress, highscores and gold bars.

Cheers :-)

I HAVE SAMSUNG GALAXY CORE GT-I8262. I HAVE ALREADY UNINSTALLED IT N AGAIN INSTALLED. SOME TIMES IT SHOWS JELLY. SOMETIMES NOT.