Sign Up!

I won 1st place Striped candy contest, but didn't receive my award!

FOG
FOG Posts: 3

Level 1

I won 1st place Striped candy contest, but didn't receive my award!

I worked so hard for it, and won 1st prize as it showed on my app. But when I tried to claim my prize, it showed that the system was calculating the result, forever! I waited at least 3 days, and this morning when I was checking again, the contest was off line!!! What a disappointment! I felt cheated and upset! I want my prize back!

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi FOG- Welcome to the King Care community. I am really sorry that you did not receive your rewards. Thanks for highlighting this to us. I would like to check your account. 

    I would like to check your account so I have sent you a private message. Please click on the envelope icon on the top right hand corner on the screen.

    Have a sweet week!

  • FOG
    FOG Posts: 3

    Level 1

    Thanks!

    Sorry I didn't see any message in my envelope. 

  • Cezdiamond
    Cezdiamond Posts: 6,497

    HI FOG- Please check next to your profile icon in the top right hand corner of the King Care page. :-) 

    Let me know if you still need a hand. 

    Thanks! 

  • FOG
    FOG Posts: 3

    Level 1

    Ok, I saw the two messages. So I'm just going to wait for your further message about my winning, right?

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Ok, I saw the two messages. So I'm just going to wait for your further message about my winning, right?

    I have sent you another message :-)
  • MrsLewis
    MrsLewis Posts: 2

    Level 1

    I also have this issue.  I worked for second place and have no reward just had a spinning loading symbol

Hey! Would you like to give us your opinion?