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Payment done. Product not recevied.

Vinod_Srinivas
Vinod_Srinivas Posts: 1

Level 1

I have purchased a product (10x Gold Bars package) in Microsoft Store while playing Candy Crush Saga Game, for instant access to next level of the game instead of waiting for 72 hours to move on to next level.

However, Amount got debited from account and the product not been received.

When I contact Microsoft Support for the refund, they suggested me to mail to you.

Kindly look into it and support me either to get the refund or ensure the product is been delivered.

Awaiting for your timely response.

Answers

  • Hello.

    Please check your King Care inbox (top right on a computer or in the left hand menu on mobile) as I have sent you a message about this.

    Kind regards,

    Johnny

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