Candy crush saga crashing on kindle

Rachael_Louise

Hi, my neighbour is struggling with connecting to cc on her Kindle. it keeps saying store connection failure. Amazon AppStore. all her boosters have disappeared too, over 400 of them. she is very upset and I can't help. I've forced stop and cleared data. she is on facebook and can play OK on her laptop. please help

KingsPinn

I would recommend for her to run through the steps here. They are for android, but they are the same on all devices really: 

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android 

For the missing boosters, its not good news I'm afraid. If you read here you will see that this can happen: 

https://care.king.com/en/candy-crush-saga/boosters-messages-842482091 

Betty_Kelly

I would recommend for her to run through the steps here. They are for android, but they are the same on all devices really: 

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android 

For the missing boosters, its not good news I'm afraid. If you read here you will see that this can happen: 

https://care.king.com/en/candy-crush-saga/boosters-messages-842482091 

My Kindle is still stalling and crashing. I get a message for the appstore that it isn't responding or that Candy Crush isn't responding. It's amazing to me that the things all you suggest to do have been done and that doesn't fix the problem. This problem has been going off and on for quite some time. One day it might work fine and the very next I get on it is moving slower than snail's pace and then crashes.