I can't use my IPad to play

Question

I can't play the candy crush app on my IPad anymore. I am able to play using my laptop, but I on my IPad I can't even play through Facebook. Any ideas?

Cezdiamond · Answer

Hi Gretchen-  Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Please also see our list of recommended devices to be sure that yours is fully compatible https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices

Some players have reported that following these steps have improved their playing experience:

- Turn off spotlight search to save memory.

- Check the end of this official apple support article for help – https://support.apple.com/en-us/HT201285

- Turn off multitasking gestures to save memory.

- You can toggle this on and off by tapping on the “Settings” app, tapping on “General”, tapping on “Multitasking Gestures”, and then turn OFF.

- Finally ensure you fully close ALL multitasking functions and turn the device completely OFF (Slide the “Slide to Power Off” screen) at least once a day.

Let me know how you get on :-)