Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
When I click on the Candy crush app, the screen turns black and kicks me out.
Sign in or register to leave a comment and join the conversation.
Hi Dawna474- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
Please also see our list of recommended devices to be sure that yours is fully compatible https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices
Some players have reported that following these steps have improved their playing experience:
o Turn off spotlight search to save memory.
o Check the end of this official apple support article for help – https://support.apple.com/en-us/HT201285
o Turn off multitasking gestures to save memory.
o You can toggle this on and off by tapping on the “Settings” app, tapping on “General”, tapping on “Multitasking Gestures”, and then turn OFF.
o Finally ensure you fully close ALL multitasking functions and turn the device completely OFF (Slide the “Slide to Power Off” screen) at least once a day.
Let me know how you get on :-)
