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My candy crush saga has been freezing for 3 days. I'll try to hit the pink play button and it will go to the levels but will freeze. Nothing I have done has helped. What can I do?
Hi Norma!
Which model of Android do you have?
I have seen other threads where certain older phone models are no longer compatible with the game:
https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices
It can also be that you have other apps running that interferes with the game. Try a simple reboot right before playing the game to see if it solves the issue.
You might also have to try to re-install the game. Before doing so please make sure you have the game connected to Facebook or Kingdom in order to save your progress, highscores and gold bars. Your boosters and lives will miss after the re-install so please take that into consideration before proceeding.
Please follow these steps:
1) Make sure you have the game connected to Facebook or Kingdom (this will save your progress, highscores and gold bars)
2) Un-install the app
3) Reboot your phone or tablet
4) Now it's time to download the app and install it again. Find the app on Google Play and click on 'install'
5) After the game has been installed you should now be able to start it normally.
6) Don't forget to connect the game to Facebook (blue button) or Kingdom (orange button) in order to retrieve your game progress, highscores and gold bars.
Cheers :-)
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Hello Candy Crush Support Team, My Candy Crush Saga game progress has been lost unexpectedly. I had reached a high level after spending a lot of time playing the game, but now my progress has reset. I was previously logged in with my account, but after reinstalling the app / changing my device / updating the game (choose…
When I need extra moves and watch an ad the ad cannot be closed when it finishes and always restarts the game causing me to lose all boosters and progress. Very frustrating been playing this game for years and this is going to be what ends it for me. I have done all the things, clearing cache, force stop, taking a break…
Help me to beat level 16847 without booster
After I log out from candy crush saga king accounts, i forgot my password and can't log in again and I lost my account
This level is impossible without gold bars. Any tips for passing? I’ve been stuck for weeks, and can’t get lower than 30/40 left for all items to clear
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
