Where is the answer or status of ticket id 4156113

János_Kiss

I have received an email about my issue with a ticket id and a link to King Care. Where is the ticket tracker? What is the status of my ticket? Where is the answer?

The (android) issue is: since last update my candy calendar resets to the start position every day. I cannot progress to the next day.

A bonus issue from the past: if I open the candy calendar somewhere around midnight I move to the next day and get double bonus during 24 hours. The game realizes double bonus a few hours later or the next day and resets the calendar. This has been eliminated now. It always resets to the starting position.

MarkHawk

Hi János,

The ticket number you have received are your receipt number and can be used in case you have further questions or comments.

The Candy Calendar needs a stable connection to Facebook in order to work correctly.

I suggest you start by following the steps in this thread: 

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android

Kind regards,

- Mark, Team King Care

MarkHawk

Hi János,

The ticket number you have received are your receipt number and can be used in case you have further questions or comments.

The Candy Calendar needs a stable connection to Facebook in order to work correctly.

I suggest you start by following the steps in this thread: 

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android

Kind regards,

- Mark, Team King Care

János_Kiss

So to turn it practical: never ever select the Candy Calendar menu in the game. Wait until it pops up by itself, otherwise the calendar will be reset next day.