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Where is the answer or status of ticket id 4156113
János_Kiss
Posts: 9
Level 2
in Support
I have received an email about my issue with a ticket id and a link to King Care. Where is the ticket tracker? What is the status of my ticket? Where is the answer?
The (android) issue is: since last update my candy calendar resets to the start position every day. I cannot progress to the next day.
A bonus issue from the past: if I open the candy calendar somewhere around midnight I move to the next day and get double bonus during 24 hours. The game realizes double bonus a few hours later or the next day and resets the calendar. This has been eliminated now. It always resets to the starting position.
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Best Answer
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Hi János,
The ticket number you have received are your receipt number and can be used in case you have further questions or comments.
The Candy Calendar needs a stable connection to Facebook in order to work correctly.
I suggest you start by following the steps in this thread:
https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android
Kind regards,
- Mark, Team King Care
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Answers
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Hi János,
The ticket number you have received are your receipt number and can be used in case you have further questions or comments.
The Candy Calendar needs a stable connection to Facebook in order to work correctly.
I suggest you start by following the steps in this thread:
https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android
Kind regards,
- Mark, Team King Care
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So to turn it practical: never ever select the Candy Calendar menu in the game. Wait until it pops up by itself, otherwise the calendar will be reset next day.
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