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Have not been able to make a purchase in candy crush saga.

Mary_Jeanne_
Mary_Jeanne_ Posts: 1

Level 1
in Support

Every time I have tried to purchase a bundle on saga, it says purchase not complete. I know my bank balance can handle a 15.99 payout. Please let me know what the problem could be.

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi Mary- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem making purchases in your game. Please let me know which model of device you are trying to make the purchase on, and I will send you some troubleshooting steps to try.

    Thanks! 

    Have a sweet week :-) 

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