Latest update December 2016 keeps crashing

Ashley_Woods

Updated the Candy Crush app on my android and in the middle of a game, the game closes and kicks me out of the Candy Crush app.  I lose the life that I was playing and any progress made.

Cezdiamond

Hi Ashley-  Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your device crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

Please also see our list of recommended devices to be sure that yours is fully compatible https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices

Let me know how you get on :-)