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Candy crush game is not working at my mobile Note 4 after update

Aaghani
Aaghani Posts: 1

Level 1

When i try to open it, it just loading for about 15sec then going back to my home screen again without opening the game. It is just started 2 days ago after i did the update. I am afraid to loose my bosters as well. Please help. 

Answers

  • Wunderbaum
    Wunderbaum Posts: 4,398

    Hi Aaghani!

    I suggest you do a re-installation of the game.

    1) Make sure you have the game connected to Facebook or Kingdom (this will save your progress, highscores and gold bars. Your boosters and messages will get lost when re-installing so please take that into consideration)

    2) Un-install the app

    3) Reboot your phone or tablet

    4) Now it's time to download the app and install it again. Find the app on Google Play and click on 'install'

    5) After the game has been installed you should now be able to start it normally.

    6) Don't forget to connect the game to Facebook (blue button) or Kingdom (orange button) in order to retrieve your game progress, highscores and gold bars.

    Cheers

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