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I have lost all my progress on my Candy Crush Soda, Candy Crush Saga, and Candy Crush Soda only mobi
Darcey_Krowas
Posts: 1
Level 1
in Support
I have lost all my progress on my Candy Crush Soda, Candy Crush Saga, and Candy Crush Soda only mobile device...if I go to facebook on the computer all of my progress is there but it is not on my facebook for my iphone. it was there yesterday and gone today. Please advise!!!! not sure how to fix or what happened! but I can't find anywhere to register for an account on the website so the only way I can access it is through my facebook link.
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Answers
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Do you connect through the FB app or do you get the get the FB login page through safari?
If you know you're progress is saved to your FB, you can reinstall the game and reconnect it to your FB account and you should have access to your progress again. The only down side to that is you'll lose any messages and boosters stored.
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Trying logging out of Facebook and then log back in. First though, clear the history on my mobile. Then try logging out and in again. If you are playing your game through Facebook then the levels are saved so if you are not connecting properly with all 3 games then try the log out/in and let me know if that works.
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